Refund Policy

A trusted HubSpot Agency, MASA, ensures that you’re always delighted with our products and services. Such that you don’t need to ask for a refund and all. However, we also know that this isn’t possible every time.

Therefore, as we always say, we understand your needs and all that goes on in your mind regarding a dissatisfying service or product. If you’re unhappy with our product/service, open a support ticket and raise a refund request in under 30 days with a detailed explanation of your issue. This helps us know where you got stuck to help you out with it. Additionally, it helps us to understand our improvement points.

First things first, if you need a refund, you may raise a support ticket within 30 days of your original purchase. Explain your issue and the reason for the refund. Once we identify the issue, we’ll try to fix it first. We don’t want you to be unsatisfied. If we can’t fix the issue, we’ll process your refund amount.

Please Note

After 30 days, a refund will no longer be meaningful. However, the refund request should be sent via ticket to our support team (ticket@marketingandsalesautomation.com). For a quick response, please follow the guidelines enlisted below.

Make sure that your response should accompany your request with detailed and specific reasons. This would fulfill the need to apply for a refund. Please make sure your request comes under our refund policy.

No refund request would be entertained for the following conditions:

1. The product doesn’t have your required features. Sometimes it so happens that in spite of clearly mentioning the features of our products, customers often buy it. We will not be able to refund the amount if you misinterpret any product/service feature. So please make sure to properly read the product features on the product page before purchasing. If you have any doubt you can clear them up by contacting us before purchasing.
2. The product is purchased mistakenly. It might happen too, so we cannot refund in that case.
3. If you find the plugin hard to set up, we won’t refund the amount. However, we can train you on how to set things up.
4. If you purchased multiple licenses but used only a few. Asking for a refund for the unused ones will not be accepted. Please make sure to purchase the number of licenses you really need.
5. Product compatibility with any third-party products (extension, addon, etc.) that we haven’t listed on our product page. So please make sure to check out the product pages properly because the compatibility of each product is clearly written there. We might check customization but no refund.
6. You don’t need the purchased product after downloading it.
7. The purchased extension did not meet your expectations.
8. Users simply changed their mind.
9. Don’t have the required level of expertise to use the purchased product.
10. Any design issues occurs.
11.  A license activation issue occurs due to your server configuration.
12. The user asks for goodwill.
13. The product has been removed and is not accessible anymore (in order to avoid this kind of situation, we recommend you download your items as soon as you have purchased them).

Once we receive your request, our support team will take about 24-48 hours to get back to you along with your raised support ticket (please refer to our privacy policy). We suggest you not update your raised ticket further until one of our experts replies back to you because every update will decrease the priority acquired by the ticket itself.

Note: Refunds are available once per person or entity. We will not be responsible if your account is in violation of our terms of services.

In case you have decided to file a claim with your credit card company or Paypal, you will not be granted a refund of your amount under any circumstances. Additionally, you will get banned from using MASA extensions in the future. It is also to inform you that filing for these claims is time-consuming, expensive, and involves an unnecessary process for all parties involved. Well, if people are aiming to defame us, we would personally fight all of these claims.

As an established brand, we maintain all our member’s activities, and thereby we submit it to our payment gateways and /or credit card companies. This means we are often able to successfully win these claims, which would hamper your credit card rating with your credit card provider and other gateway providers.

Let’s all try not to indulge in these unfavorable situations. We offer a clear and sensible path to refunds, and we are committed to helping you out to the best of our ability.

Prior to a refund being granted, you must allow us to try and help solve any problem you have with our product. A perfect ticket should incorporate:

1. The name of the product you are asking to get refunded
2. Your order number
3. The reason why you are asking for a refund.

Refunds will not be granted because you do not want to use the purchased product or product purchased for the evaluation process. If you only wish to checkout for evaluation, please use our live demo. You can also try out the personalized backend demo with admin details. A demo will create a fully functional instance of the product you are interested in in a Sandbox environment. This will be usable and will last up to 30 minutes.

We fully support and stand by the extensions we provide and will undoubtedly assist you in solving the problems you are facing. But, we also expect you to simultaneously understand what you are purchasing and why.

1. We will not refund custom work.
2. We provide 6-month support on the custom work with the current version of WooCommerce, WordPress, and PHP at the time of development.

If you haven’t received a refund yet, kindly check your bank account first. If you don’t find your refunded amount there, then you can contact your credit card company for details (it may take time before your refund is officially issued). Next, contact your concerned bank of which you hold the card. If you haven’t received the amount back by now, please feel free to contact us. We would be genuinely happy to help you with that too.

If your request is approved, your refund will be processed, and the credit will automatically be applied to your credit card or the original mode you had used for payment. Indeed, within 7-10 working days, your amount will get credited to your account.